New York Attorney General Letitia James and the New York State Department of Financial Services secured commitments from The Western Union Company on August 13, 2026, requiring the company to preserve remittance services across New York after acquiring International Money Express, Inc. (Intermex). For three years after the acquisition, Western Union must maintain physical locations, continue offering specified remittance services, and limit retail fee increases to those that keep pace with inflation.
The commitments follow DFS approval of Western Union’s acquisition of Intermex. Under agreements with DFS and the Office of the Attorney General, Western Union is barred from using the acquisition to reduce services available to New York consumers who remit money to Ecuador, Guatemala, Honduras, Mexico, Nicaragua, and Peru during the three-year period.
Western Union must maintain at least the same physical presence in the ZIP codes where Intermex locations are operating at the time of acquisition. It must also offer retail remittance services to each of the six countries at those locations. Intermex locations will remain open and transition to Western Union branding.
The agreements require Western Union to provide DFS with reports for three years. The reports must include service terminations at retail locations and the reasons for them; customer communications concerning service availability and pricing; and the number and amount of retail and digital remittance services at each location, broken down by method, destination country, and fee schedule.
Western Union must pay for an independent auditor approved by DFS to conduct an audit one year after the acquisition. DFS will continue supervising Western Union, including its compliance with the agreement. The Office of the Attorney General may take enforcement action or extend the agreement’s terms if Western Union is found to have breached them.
Western Union allows customers to send money to more than 200 countries and territories through its website, apps, and roughly 3,000 licensed agent locations throughout New York. Intermex serves more than 6,000 New York consumers per year through online apps and licensed retail locations, including branches in the Bronx, Brooklyn, Manhattan, Queens, Westchester County, and Long Island. The company focuses on remittances to Latin America and the Caribbean. After the acquisition, Western Union will control a significant share of New York customers’ retail remittances to the six specified countries.
We are taking action to ensure that this merger does not threaten remittance services that working families need.